Dislike The Phone within 14 Days
If you dislike the phone for any reasons, such as the phone's shape isn't the one you imagine, or the functions are not what you expected, you can contact us within 14 days from the day the package delivered to you. You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts.
Once we have confirmed the condition that the phone should be returned to us, customers will be charged only once at shipping costs (this includes returns). We will refund the price you paid, after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches. If there are any aesthetic imperfections or missing parts, we will charge you 20% of the phone's price for restocking.
(Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China. In these cases we will deduct the taxes we need to pay from the refund you will receive.)
Broken Within One Month
If the phone is faulty within one month (counted from the date of arrival), the warranty is to resend, refund or free repair depending on the phone's problem. If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's (your) preference. We will cover the cost of the postage fee you pay to return the phone to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers' expense. Once we receive it and confirm the phone problem we will arrange a replacement or refund you.
If the problem can be solved by other ways like upgrading the system we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware or software modifications or any other causes of damage are not covered.
Broken After One Month And Within One Year
If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective phone back to us for repair. When the defective phone has been repaired we will send it back to you with free shipping. But we will not cover the postage you paid to send the product back to us. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware or software modifications or any other causes of damage are not covered.